*Shipping costs are deducted from your refund. Full terms
Packed for delivery, the frame is 12.5 in at its tallest, so it passes through a 17.5 in doorway. Packaged size: 32.5 x 27 x 14.5 in (L x W x H).
Read our full delivery information
You may return your purchase for any reason within 30 days of receiving it.
Delivery is included in the purchase price, but shipping costs in both directions are your responsibility and are deducted from your refund: $199 each way for Threshold delivery, and $299 each way for White Glove delivery.
Returned items must be in like-new condition. Products with scratches, stains, damage, drilling or other modifications cannot be returned.
Custom orders, open box items, and anything marked Clearance are final sale and are not eligible for return.
Your refund is processed once the item arrives back at our warehouse in the same condition it was delivered in.
Items damaged by the carrier or with a manufacturing fault are handled as a claim, not a return. Inspect your delivery on arrival and contact us within 48 hours with photographs. If the item or its packaging is damaged, you must note the damage on the carrier's delivery paperwork when you sign for it. We will send a replacement product or part, arrange a local repair, or offer a discount, and we cover all associated costs. If you decline a reasonable solution and prefer to return the item instead, the standard return terms above apply.
Full delivery and return details are on our Shipping & Returns page.
| Delivery service | Each way | Total deducted from your refund |
|---|---|---|
| Threshold delivery | $199 | $398 |
| White glove delivery | $299 | $598 |
Delivery is included in the purchase price, but shipping costs in both directions are deducted from your refund if you return the item.
This applies to change-of-mind returns. If an item arrives damaged or faulty, contact us within 48 hours and we will cover the full cost of repair or replacement. If the item or its packaging is damaged, you must note the damage on the carrier's delivery paperwork when you sign for it. If you decline a reasonable solution and return the item instead, the standard return costs above apply.
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